Refund policy

At IMMUNAT USA, all sales are final. Due to the nature of our health and wellness products, we do not accept returns or exchanges once an order has been placed and fulfilled.

No Returns or Exchanges We are unable to accept returns or exchanges on any of our products, including supplements and skincare items. This policy is in place to ensure the safety, quality, and integrity of our products for all customers.

Damaged or Defective Items 

If you receive a damaged or defective product, please contact us within 48 hours of delivery at contact@bluezoneglobal.llc with your order number and clear photos of the damaged item and its packaging.

We will review your claim and, when applicable, coordinate with the shipping carrier regarding damage that may have occurred during transit. The carrier may require additional photographs, documentation, or inspection of the damaged package as part of its claims process. Please retain the product and all original packaging until the claim has been resolved.

If your claim is approved, we will send a replacement at no additional cost.

Wrong Item Received If you received the wrong item, please contact us within 48 hours of delivery at contact@bluezoneglobal.llc and we will make it right.

Order Cancellations Orders may be cancelled within 15 minutes of placement. Once an order has been processed or shipped, it cannot be cancelled.

Contact Us For any questions regarding your order, please reach out to us at contact@bluezoneglobal.llc.